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Updated On May 10, 2018
Navigating this page
- 1.Information that we collect about you
- 2.Cookies and similar technologies that we use
- 3.With whom we share your information we collect
- 4.How we use the information we collect
- 5.Your rights
- 6.Closing accounts
- 7.Changes to how we protect your privacy
- 8.Contacting us
Information that we collect about you
Depending on the products and services you use, we may collect different kinds of personal information from or about you.
Information Provided by You Upon Registration & Subscription.
• When you register for an account on knittes.com, we may collect the above information that allows us to identify you.
• When you subscribe our newsletter, we will send you information by email, SMS, or post, about our new products and services. We only send this with your permission. Generally, marketing communication frequency is 4-5 times per month and above 5 times per month during shopping season.
• How to stop marketing newsletter from knittes.com
You can stop receiving marketing newsletter from us at any time.
You can do this:
(1)By clicking on the “unsubscribe” link in any marketing email
(2)By contacting our customer service
Once you do this, we will update your profile to ensure that you don’t receive further marketing newsletters.
Information Provided When You Shop at Our Store.
1.Name/ User Name
7.Purchase history and saved items
• Send you service messages by text, e-mail such as order updates.
• Deliver your purchases to you.
• Take payment, and give refunds, don’t worry, we don’t keep your payment information.
• Provide customer service and support, and handle returns.
• Find out what you, and other customers like to ensure we are giving you what you want, and to stay ahead of the competition.
Information When You Review Our Products at Our Store.
We encourage our customers to write a product review and take some pictures. We may post them on our store and social media platform with your permission.
Information Provided When You Contact Us.
3.Order Number (Optional)
We’ve got to do this to perform our contract with you, after all, you expect the best service from us. We will also train our staff, so that, when you contact us, you will get the best possible customer service.
Passively Collected Information.
Cookies and Similar Technologies
(1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag”.
(2) Site analytic cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
(3) Customer preference cookies – when you are browsing or shopping on knittes, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
(4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
(5) Third parties cookies- these cookies are used to enable you to share pages and content on our websites and services through third-party social networking and other websites. These cookies may also be used for advertising purposes.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.
Cookies Placed by Third Parties
We partner with third parties that may use technologies such as cookies to gather information about your activities on knittes.com and elsewhere on the Internet in order to provide you with relevant advertising based upon your browsing activities and interests. This type of advertising is sometimes called interest-based advertising. No personally-identifiable information is collected or used in this process.
With whom we share your information we collect
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
(1)Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies.
(2)Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business.
(3)Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
(4)Companies approved by you, such as social media sites (if you choose to link your accounts to us), Marketplace sellers where you place an order, and Klarna where you choose to use their payment service.
(5)We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
How we use the information we collect
Generally speaking, we use personal information to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.
knittes.com processes and determines how to process your personal information for the following purposes:
(1)Providing, improving, and developing our products and services: We may use personal information to administer your access to our site, verify your identity and provide our products, services and advertising to you.
(2)Communicating with you: We may use personal information to understand and respond to your question or comment.
(3)Offering and measuring targeted advertisements and services: We use passively collected information to monitor and maintain the performance of our site, analyze trends, usage and activities in connection with our services, validate users and ensure their technological compatibility with users, and optimize our marketing efforts. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites to determine the effectiveness of our promotional campaigns.
(4)Direct Marketing: We intend to use your name and contact information to contact you by email and/or post about our fashion merchandise and services. Your consent is required before we do so. If you no longer want us to use your personal information for marketing purposes, please Contact Us to opt-out.
(5)Promoting safety and security: We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.
You have a lot of rights relating to your personal information:
(1)The right to be informed about how your personal information is being used (like this notice!)
(2)The right to access the personal information we hold about you
(3)The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account
(4)The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
(5)The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time
(6)The right to request that we transfer or port elements of your data either to you or another service provider
(7)You may Contact Us to exercise your rights. If you have a complaint, or just have questions, please contact us.
Please Contact Us to close your account in relation to the following uses of your personal information:
(1)providing, improving, and developing our products and services;
(2)communicating with you;
(3)sharing your personal data with third party partners for marketing communications;
(4)offering and measuring targeted advertisements and services; or
(5)promoting safety and security.
(6)Please Contact Us to close your account in relation to the use of your personal information for the provision of products and services you requested.
If you close your account, we have no obligation to retain your data, and we may delete any or all of your data without liability. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, if required by law, or for legitimate purposes, such as analysis of non-personal data, account recovery, auditing our records, and enforcing our rights and obligations under our agreements.
Changes to how we protect your privacy
We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on the knittes.com or by some other means of contact such as email, so that you are able to review the changes before you continue to use knittes.
In relation to the use of your personal data for the following purposes: [email protected]
• providing, improving, and developing our products and services;
• communicating with you;
• sharing your personal data with third party partners for marketing communications;
• offering and measuring targeted advertisements and services;
• promoting safety and security.
(1)Links to Other Websites. The sites may contain links to third-party owned and/or operated websites. We are not responsible for the privacy practices or the content of such websites. We suggest that you contact these third parties directly for information regarding their privacy, security and data collection and distribution policies prior to providing them with any information.
(4)Security and Retention. We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. For example, access to your personal data is restricted to our employees, contractors, and agents who need access to such data to perform their assigned job duties. However, no Internet or e-mail transmission is ever fully secure or error-free. In particular, e-mail sent to or from a site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any personal information to us or to any other party via the Internet. The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms or login credentials (such as username and password) on our platform login, we encrypt the transmission of that information.
We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements. By using knittes.com or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of our site.
If you have any questions about security on our site, you can contact us at [email protected]
(5)Children’s Privacy. Our products and services are intended for adults. Accordingly, we do not knowingly collect, use, or disclose data from children under 16. If we learn that we have collected the personal data of a child under 16, or the equivalent minimum age depending on the jurisdiction, we will take steps to delete the data as soon as possible. Please immediately Contact Us if you become aware that a child under 16 has provided us with personal data.